Legal information
Cancellation policy.
How cancellations, guest changes and weather decisions are handled for coordinated services.
Your booking-specific terms
Cancellation deadlines, fees and refund eligibility vary by operator, activity, accommodation and season. The exact terms supplied with your written quotation and accepted booking confirmation govern your reservation.
Guest cancellations
Notify Silver Firs in writing as soon as possible. Any cancellation charge will be calculated under the confirmed terms. Non-refundable supplier payments and late cancellations may not be recoverable.
Weather and safety
Rain alone does not necessarily cancel an activity. The delivering operator decides whether conditions are safe. When an operator cancels, available rescheduling, alternative or refund options follow the written terms for that booking.
Changes to guest numbers
Price and availability may change when group size changes. Reductions can remain subject to the original confirmed amount when supplier commitments have already been made.
Late arrival and no-show
Late arrival can shorten or prevent participation. Missed departures and no-shows are normally treated according to the operator’s confirmed cancellation terms.
How to cancel
Send your booking name, service and date by WhatsApp to +382 69 467 709 or email silverfirs2021@gmail.com. A cancellation is recorded when acknowledged in writing.